Returns Policy
We want you to love your purchase from Mac's Merch. If something isn't right, we're here to help.
Return Window
We accept return requests within 15 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached.
How to Request a Return
- Contact us with your order number and reason for return
- We'll review your request and provide return instructions within 2 business days
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5–7 business days
Refunds
Approved refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Non-Returnable Items
- Items returned after 15 days
- Items that are worn, washed, or damaged
- Final sale items
Exchanges
We currently do not offer direct exchanges. Please return your item and place a new order for the desired product.
Questions?
Reach out to us anytime — we're happy to help make things right. All return requests must be submitted within 15 days of delivery.